STILL NEED TO SUBMIT A CLAIM

On 12/02/2020 I submitted a complaint via Hello Peter. I then received a response from the Customer Experience Agent on 12/02/2020 to which I responded with the required information. To date, no response received/ contact made from Finrite? I am still without a phone, still needing to submit or even initiate a claim? Is their a legal route can follow because this is pathetic and unacceptable! Paying for a service that seems like it does not exist!