BM
Bokang M
1 reviews | Active since Aug 2019
24 Dec 2019, 15:15
Stay The F* Away from Finrite
These people are the worst. They have zero care about their customers. You have to do everything yourself and they are just taking money every flipping month. Their agents are rude and have zero listening s****s. Do yourselves a favor and go with another company coz wow......
Helpful (0)
Replies (3)0
Replies (3)
Finrite Administrators (no longer in business)'s replyOfficial
24 Dec 2019, 15:24Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply24 Dec 2019, 15:24
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
BM
Bokang M's updateReviewer Update
31 Jan 2020, 11:21Months later and I still don't have my phone. You failed to even send an SMS regarding excess payment. I have to spend more money trying to figure out what's going on with my phone and you still deducting money every month. You guys are the worst. You are not worth all this trouble.
BM
Bokang M's update31 Jan 2020, 11:21
Reviewer Update
Months later and I still don't have my phone. You failed to even send an SMS regarding excess payment. I have to spend more money trying to figure out what's going on with my phone and you still deducting money every month. You guys are the worst. You are not worth all this trouble.
BM
Bokang M's updateReviewer Update
16 Mar 2020, 19:25After countless phonecalls with your agents, I got the SMS but something doesn't add up. Based on the value of my device, I should pay 15% of the cost for excess but the SMS says that I need to pay R1239.90. how is this possible because that means the repair costs are more than the value of the device itself. Someone please break it down to me how you got to that number? Otherwise can I please have my phone back? You all are useless and clearly don't care about your customers and their experience.
BM
Bokang M's update16 Mar 2020, 19:25
Reviewer Update
After countless phonecalls with your agents, I got the SMS but something doesn't add up. Based on the value of my device, I should pay 15% of the cost for excess but the SMS says that I need to pay R1239.90. how is this possible because that means the repair costs are more than the value of the device itself. Someone please break it down to me how you got to that number? Otherwise can I please have my phone back? You all are useless and clearly don't care about your customers and their experience.