STAY AWAY FROM THESE PEOPLE!!!!!!

I took out cellphone insurance with TFG- Foshini which is with FINRITE ADMINISTRATORS. I called December 2020 to cancel as I bought myself a new cellphone and did not need the insurance on the other cellphone. When I called in December it was noted that I wanted to cancel and that it would be done. However , they continued to deduct insurance money every month. I then called them on the 8th of May 2021 and spoke to Felicia with regards to the issue I was having and she acknowledged that I wanted to cancel in December 2020 and that she would log it again and that they would refund me for all the months they have still been deducting. She even mentioned that the money of the refund would be in my bank account within 7 - 14 days. Obviously this did not happen. I called today , 2 July 2021 , I spoke to Kgomotso who requested my ID and told me she was going to speak to Wilba , the manager and that they would call me again within 30 minutes. OBVIOUSLY NO PHONECALL BACK. I then called them instead and spoke to Nicole , I asked her if I could speak to a team leader/manager and she came back saying the manager wanted to know why anyway I explained the story again and then she got back to me saying that they need the account number and also that they would listen to the recorded converstaion between myself and Felicia on 8 May 2021. I explain to Nicole that I do not have the accout number right now and that on the day I spoke to Felicia I gave her the account number so when they listen to the recording thats where they will hear it. She then tells me no they still need the account number. I was literaly mind blown. I then tell Nicole rather just send me the recording I will listen to it and get the account number and she was literally like okay should I email it to you. NOW WHAT BAFFLES ME IS THE FACT THAT THEY WERE GOING TO LISTEN TO IT AND HEAR THE ACCOUNT NUMBER BUT THEY WOULDNT BE ABLE TO WRITE IT DOWN ..INSTEAD SEND IT TO ME TO LISTEN TO AND THEN I NEED TO WRITE IT DOWN. IF LAZY WAS A PERSON IT WOULD BE PEOPLE AT FINRITE. Anyway my airtime depletes and I purchase more airtime to call back. I get through to some guy answering , I tell him I would like to speak to Nicole he says no shes on another call , so I opt for speaking to a manager this guy asks me "why" , I explain to him that I dont want to explain the situation again as I have done this so many times and he should just put me through. He then tells me that he is not asking me to explain myself just to describe the issue. Now I am no English lecturer but I somehow feel like describe and explain are probably the same thing here. POINT IS THESE FOOLS KEEP DEDUCTING MONEY EVEN AFTER YOU CANCEL A MILLION TIMES.

I DO NOT RECOMMEND ANYONE TO USE THEIR SERVICES AT ALL.

OH AND ALSO NO ONE HAS CALLED ME BACK SINCE BEEN ABOUT 2 OR 3 HOURS.