So tired of the pathetic service since August

I refer to my previous report on finrite , my handset was sent on numerous occasions to be fixed on 3rd attempt my handset was still faulty. I requested to be paid out which never happened. My battery was requested n when it was sent to finrite, the edgars consultant sent my battery n back cover as well. Since August my handset has been lying with you'll. Yesterday I went to collect my handset as I left to jhb today. I could not sign for my handset cos now the back cover is missing and hasnt been sent to the store. Who is to blame now? Y am I without my handset cos someone cannot do their job properly? I am now on holiday and I'm without my handset, I refuse to take back my handset next year n want a payout so I will go tomorrow and purchase my handset. I have not been refunded my insurance whilst my handset was with you'll(almost 5months), which should be refunded as failure to fix my handset in time. I am still paying for an insurance for my handset which lies with you'll. You'll have treated me unfairly, the pathetic service received has left me frustrated.