so angry and disappointed with FineRite C Surance

<p>On the 29th of May my contract phones 2x Huawei G7 were ****** in car. 30th of May i submitted i opened a case of theft, called celc to blacklist the ****** phones. 31st i submited my claim forms for 2 ****** phones. Days later i checked on how far they are with the process and they said they want a proof of a damaged vehicle as an evidence. I told them the car was not damaged and car was not broken. The person who was helping Tshepang said my claim forms will be escalated to Holard because car is not broken. I was very shocked, so for people to ***** in ur car means that they must break in? *****s have their ways of getting inside the car, some uses mobiliser to get access. Today the 20th of may i called to check, i was assisted by Simphiwe, at first he said they cant approve my claims because im claiming for the 3rd time on 1 phone this year. I made it clear that i only claimed once and i have insured to phones with them. He told me to hold as he checkes his system. Few minutes later he told me that they cant approve because the ime number that are on the claims dont match with the one in the system. I was surprised and told him that the same ime number is the one i used when i claimed for a damaged phone. He then continued saying that when i took my phone for repairs maybe they did change the ime number at a repair store, which didnt make sense to me. I told him the numbers as written on the boxes. He then said he will on why the ime number dont match. I rechecked my contract as well, the ime number were the same. 5 hours later i called back C surance to check if Simphiwe has found where the problem is. Some guy said Simphiwe is not around and he will assist me. I told him i called earlier about my claims. He asked for my ID number then he checked his system. Few means later he got back to me, he said my claims were declined by Holard. Realy? So a car was supposed to be broken? For one to have access to ***** must break in? They dont even call me for further information but decline my claims? Im phoneless and i trusted an insurance that when incidents like this happenm they will help me. Instead they making my life miserable. They said ime dont match now its something else. Im so heart broken.</p>