Snail claim assistance

<p>I put in a claim with the insurance of Finrite administered by Hollard insurance. I received a sms of the claim confirmation on the 21st June 2016 and till today I have not received any joy. These people never call me to tell me the progress all they do is send me a sms that reads''Dear client. Additional information is required to process your Game insurance Claim. Kindly contact us on ********** 675''. When you call the number you hold for approximately 15 minutes before they answer and tell you the progress of the claim. Later was advised to pay access and send proof of payment. Did that 23rd of September and still no response, only when I called in to find out that is when they started processing my claim telling me that they now need verification. I am appauled at the poor service that I have received from them and I want them to get me what I am paying for.</p>