Shocking service!

I was having a perfectly good experience with Finrite while Thobisa ws taking me through my claim. She told me 5-7 working days and that was that. On Tuesday I received a call from someone at a courier company confirming my address. I confirmed my address and even checked with her what colour the phone was etc. She told me that my phone would be delivered \tomorrow\". Which was yesterday!!!<br> <br> I followed up with Thobisa and she told me that you outsource your deliveries and that she cant give me a tracking number or anything. After some time of holding she asked me to contact *** to enquire.<br> <br> I have subsequently spoken to 2 agents on this number and none of them can give me a waybill number any idea of where my phone is. Only that it will be delivered today! Like it was supposed to be delivered yesterday!!<br> <br> I sat around yesterday waiting for this delivery and not it is 14h06 today and I still have no idea where my delivery is and IF it will be coming today or not!<br> <br> Please can SOMEBODY find my device and let me know what is going on!!!!!!<br> <br> Thank you<br> <br> Sara <br> ***"