Shame on you Vodacom and disgusted with Finrite Administrators.

Finrite Administrators Pty Ltd - service an absolute disgrace and total disrespect to the public. I insured a device which was ******, after contacting Vodacom, visiting the local police station and then visiting the Vodacom Store – Centurion Lake to complete the formalities late on Tuesday afternoon, I was told to come back anytime the following day to collect the replacement device as the insurance takes approximately 5 hours to process. I visited the Vodacom store the following afternoon, after sitting almost half an hour with the consultant who was holding on for ********** (Finrite) from 2 devices, and her colleagues who were also trying to get through, I decided to call from my personal device as I just could not believe what was going on, after approximately 45 minutes Finrite answered. I handed the device to the Vodacom consultant who was then told that the insurance now takes 48 hours to process since they switched from Cellsure to Finrite and I must come back on Friday / Saturday. Clearly this company has no capacity to handle this work and it blows one’s mind how Vodacom can inconvenience it’s customers and consultants switching to this trash that call themselves insurance administrators. You clearly have no clue how to handle service or just do not care. You are wasting a lot of people’s time and money and should be reported to the insurance and consumer regulators. People, save yourselves a lot of trouble and think twice before insuring your device with Vodacom. Just no respect!