SETTLEMENT OF LOWER VALUE THAN THE INSURED GADGET

I had a claim for a ****** laptop and for over a month after paying excess there was no replacement. I had to call and find out what was going on, only then they told me that their supplier did not have HP laptops. So I asked how long should I wait, nobody had a clue and I asked for an alternative. They agreed to pay cash of R6000 for a laptop that costs R8999. So there are HP laptops in the market but their supplier claims not to have, this is ****************. When I raised this nobody responded and when I wanted to talk to Petunia who helped me she was always busy and she never called back when I requested her to.