Second review for Finrite and Telkom insurance

I called on Friday 21 February 2020 8:06 am spoke to Leticia and she said my claim is approved the warehouse would call me for delivery. I called again on Monday 24 February 2020 12:55 pm spoke to Keta Manuel and he told me another story that my claim is not approved cause of a usage report from their system which doesn't have a source. I'm confused as my claim was approved even paid my excess on Thursday 20 February 2020

I highly disappointed with Telkom for using such an insurance company because i can prove this usage report is false by contacting Telkom and Vodacom to proof it.

I am opening a case at ombudsman against Finrite if i don't get my mobile this week , this is also my second review on them.