Second complaint about pathetic service

I wrote a complaint on the 20th of April explaining my frustration with the bad service. For the first time, after the complaint issued an effort was made to sort out my problem. The phone was sent in January for a cracked LCD, I received the phone 3 weeks later and returned it after the LCD started turning purple within 24 hours of receiving the phone. The Edgars lady wrote down what the problem with the phone was. Now after the issue was "sorted out" that I do not have to pay for this claim I was informed that the outside screen was cracked as well and I need to pay even more. I cannot even imagine how Edgars or Finrite handles the phones if they cracked the screen in the repair process. This is after I was assured my issue was sorted out. I went to Edgars to collect my phone Wednesday where the phone was there but I needed to pay. The Mobile lady told me she would sort out this issue and I could collect it this Saturday. Saturday she did not sort it out and told me I needed to wait an hour only to only hear I need to pay she and that she never told me that she would handle the problem. So how I see it, is that everyone is lying to me to keep me off their backs. I even asked for the multiple phone recordings from Finrite to have proof of my whole struggle. I can't say I was surprised to never receive the promised recordings of the call. I honestly do not know what to do next. Between Edgars an Finrite I am amazed at the level of pathetic service received. I would like to know where I can take this issue because I have been struggling for over 3 months.