****med by Finrite hollard cellphone insurance. Unprofessional and pathetic!

Finrite is a ****!!! I have cash insurance with finrite. I claimed the phone last month and till today they keep making silly excuses to delay the process. I paid access amount which was R500 within a few days, after I have been doing follow up calling with my own airtime and they make me hold for hours and then drop the calls, a guy named Thulani dropped my call after he said they can't find my claim form and I went to the store they sent it again I called again he said my imei number was not registered to Rica and Their system is offline he then dropped the call .

I called a few days after Palesa gave me a ****ty service she was so rude to me as if I'm owing or something she also told me lies and stories she also said they are still busy with the claim, yesterday I called in the morning some lady said I must blacklist the phone the reason why it's delaying I have not blacklisted it now my question is how the **** do I blacklist a repair?!!! Then she said she "can't find my claim form " I must send it and call after 10 minutes then she will assist me, I asked to speak with her team leader or manager she said the manager does not want to talk to me!

when I call back Masabatha says to me I must send a claim form they only received the phone on the 18/09/2018 what the ****! I told her how can she lie like that because I know they have received my phone last month and I have even paid an access fee! She then said they have just updated their system i must call this morning aroubd 9 am they will aprove my claim, i asked her how am i supposed to take her story because what she's telling me has been said to me since the day i claimed she said yesterday I will be assisted today . I asked Masabatha if I can speak to the manager, they were talking in the background and the manager refused to talk to me and said to Masabatha she must just tell me to wait until today but she refused to talk to me. Finrite hollard and it's consultants so pathetic if I knew that this is the service I will get from finrite I wouldn't have enrolled for the insurance . I want my phone today because when I enrolled for the insurance it said I will get my phone within 7 days ! If finrite hollard doesn't approve my claim today i want all my money today! Or I will take this matter further I can see you undermine your paying customers.