**** cash funeral policy

my deceased aunt took a funeral cash policy through ackermans, i was nominated as beneficiary. she passed away last year 15 september. when i called to claim for the funeral the so called 'trained administrator' told our family that the policy did not mature. we accepted the tragic news and tried to give her a decent burial. seven 7 months later i received a phone call from finrite stating that they have a pending claim awaiting documents to process the claim. i could not believe how inhumane and unprofessional they could be! after 7 months they have the audacity to say such after they confidentialy told us we can't claim for the deceased at the tragic time of need for funeral expenses! what is the point of having a funeral policy if they cant help you at the time of need. i felt that this was a **** or some sort of money sucking complaint taking money of the needy and poor promising them an easy and affordable funeral cash policy but when it comes to times of delivering their promise they do the direct opposite. they promise to pay the claim in 48 hrs after receiving the necessary documents but they take 7 months to requests the documents and the administrators don't even know what documents they need to process the claim. these are unprofessional individuals that don't understand the nature of business that they are doing, they are playing with peoples money and time at the utmost difficult times causing paint and difficulties for families who are at time in need of finance to bury their loved one. i have now submitted the requested documents it has been 2 weeks. sent a dozen of emails, called but still no assistance. they are requesting medical reports from the hospital/clinic not to mention after 7 months. please do yourself and family a huge favor and save yourselves from a huge heartache and disappointment. before taking these easy over the counter funeral policies underwritten by so called financial businesses do a background check up and research on them before you start putting your faith and money on them because they are a big load of B#$**T!