Rude and unproffessional agent

So this is the 2nd insurance claim that is giving me hell. When you call they answer and cut the call. this is ridiculous. As my insurance you are required to know whats happening with my claim you cannot tell me that i must call the repair center myself as they do not have the repair center listed or don't have a number for them. how is that okay? The call center agent was extremely rude and gave attitude when all i am asking is where is my phone and how long will it take to get to me?