RUDE AND INCOMPETENCE

My husband lost a phone last week, we called in and we were told ro send id copy.

We never got response from the mail swnt. 2 days later we've decided to make a follow up phone call. And spoke with Karabo who was very helpful. She gave is a list of required documents. Which we swnt the following day. 7 Aug.

Since that day, we have never received any reference or a mere email to acknowledge whether the email was received or not.

Today I have decided to make an other follow up, I spoke with Jeandre Marais who was VERY RUDE, he kept telling to call back just for him to retrieve the attached documents.

Again he has confirmed that their turnaround time is 72 hours but my request has not been actioned. He keep interrupting when I talk, sounded bored and not willing to help.

I have asked him to get his manager to call me, he said she is busy and cannot confirm if she will call or not.

We have insured our 2 phones with them, what's the use of using this insurance.

I need to contact Telkom and find out why they referred us to such *********** people