ridiculously bad service

My I'd no is ***.My claim has taken almost a month to process with no feedback on progress until I call.Mr Forgus has also failed to correct this situation.No real time lines are given.Iv spent hundreds of rands on airtime to a call centre that takes 20 minutes to get through and then asks you to hold for another ten while they look for evidence submitted long before.We have been waiting 3 weeks since the payment was made.two weeks ago I prompted for a response as to whether it was accepted and was told 24 hrs to process. Thereafter I had to prompt a delivery.....a week and a half later....still waiting.Call the courier and they tell us they don't have a delivery address.maybe tomorrow.Guess I'll be waiting until next week at this rate.My premium has also been increased without my knowledge.no explanation given