Ridiculous service

I have been paying insurance for my phone for a while without missing a single payment. Now that I have made a claim I'm being given run-arounds. The amount of back and forth emails I've had with them are absolutely ridiculous. After so many delays from calls not being picked up, delayed excess fee payments confirmation to delayed betterment fee confirmation, I was finally told that I would get the phone within 5-7 working days and that has still not happened. I emailed again and was told they're awaiting feedback from the supplier. Seriously how long would contacting "the supplier" take that I still haven't heard anything from them still. Finrite service is absolutely ridiculous!