REVOLTING SERVICE LEVELS

I took a contract with Telkom and also took insurance for the device. My house was broken into the phone was ******. I then called Telkom who referred me to finrite as they are the external company that Telkom uses for this facility. I spoke to Busi, she then told me that this is a new venture in their business and nobody knows what to do in this case, and she will send an email to the head office and they will get back to me. It's now 2 weeks, NO COMMUNICATION, NO FEEDBACK AND STILL NO PHONE!!!!!!<br> I then called them yesterday the 10th and spoke to Busi who then transferred me to Angelique who was to follow up on the matter and get back to me, needless to say THIS DIDN'T HAPPEN!! The service levels are just appalling, how do you add or venture into projects and not have a solution or staff that can resolve queries is just BEYOND me , Why is it now my problem that there are no systems in place? I cannot believe the level of respect given to me as a customer!! This is just revolting...<br> Can someone who know what they are doing and know how to treat a customer give me a call back and resolve this <br>