1 reviews | Active since Jan 2013
Replacement Phone part of ***** Case
Good Day on Thursday morning my phone displayed 'No Service' initially i thought it was a network issue and i didn't pay it any mind. But for the whole day my phone didn't have network and when i went to the Vodashop i was told that my phone has been blacklisted by Telkom for bad debt. This didn't make sense as i had had this phone for about a year ans a replacement phone from C-Surance (division of Finrite Insurance) and my Cell C contract had since expired and therefore i did not owe anyone for my phone ( iPhone 5s 16GB).<br> I wen to the Telkom store in Gateway and i was informed that Telkom had blacklisted phones because they were part of a R180m ***** claim against the company that took the devices from them but never paid for them, my phone is part of this mess.<br> Surely this is not my problem and i should not suffer for it, i would like my phone unblacklisted, Finrite's financial obligations to Telkom are not any business of mine. <br> For the past 2 weeks i have been calling the Finrite contact centre and every agent i speak to escalates the issue to their Team Lead but no-one ever gets back to me with a solution, i had to get an interim phone as this matter is dragging .
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***
Kind regards
Finrite
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***
Kind regards
Finrite
