REPAIRS SAGA

I have been dealing with Finrite insurance for over three months. My iPhone screen was black meaning could not do anything, this was on the 28 April 2020 when the lockdown regulations were very tight and their shops were closed. So I sent them an e-mail on the 29th of April with no response. I called their contact centre, I was told to send an e-mail to Thembani since she is the only one who can assist with cellphone repairs and does not have a contact number. E-mail trails 7th, 9th May and 15th May with no response. I called their contact centre again on the 18th May spoke to Pertunia who promised to arrange for a collection of my phone from my house, the week went by and another person contacted me on Friday to arrange for a collection that's when I got irritated because the collection takes about 5-7 working days. On Monday 25th I went to Cresta store to drop of the phone since Telkom shops were now operating, mind you I'm doing all of this with a big stomach as I'm pregnant. On the 27th May my phone was in the repair centre of which took them at least 10 days to repair. I had to go to Telkom in crests to collect my phone on the 8th of June, after a week my phone was repaired I now experience a new problem with the phone people could not hear me when I was speaking to them at first I though it was network related problems but unfortunately it was not. So I sent another e-mail to Thembani on the 26th June . She responded the same day that she has arranged for collect to my house and will inform me when the courier will come and collect, at around about 15:00 I get a call from the courier company saying he will be at my place for collection in 5 minutes time. This was so unprofessional from Finrite and courier side as they had not informed me of the collection date and time. But handed in the phone any way. I asked for a replacement phone and to date Thembani never responded to that. Had to get a temp phone over the weekend, the inconvenience. The only time I would get feedback about the repair of my phone is when I call or send an e-mail. I had to go to cresta mall again on the 9th July to collect the phone. The phone is still giving the same problem. It looks like they can't fix it, can they not write it off and give me another phone because I'm sick and tired of this game we are playing. I use this phone for personal and business use since most of the companies are working from home.

I nearly forgot to mention that when they replaced my screen, my phone came back without a screen protector, so I bought a new one. the second time when I collected my phone I noticed that my new screen protector had a crack. So I must keep on accumulating these unnecessary cost.

I very dissatisfied, angry and annoyed customer.

Reference number associated with the complain are: TC33807 and 855795