PB
Pieter B
1 reviews | Active since Jan 2020
29 Jan 2020, 17:00
Refusal to pay claim
Pathetic service. Making excuses for not honouring insurance claim. Claiming premiums not paid 12 month prior to insurance taken.
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Replies (2)0
Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
30 Jan 2020, 16:16Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply30 Jan 2020, 16:16
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
PB
Pieter B's updateReviewer Update
08 Feb 2020, 20:28Sorry people. Your company still stinks to heaven and back. Your so-called Call Center are the most unprofessional, and *********** people I ever had contact with. They are not interested in assisting the clients, and when the questioning gets off-text with them, they drop the call and expect the client to phone again. In my 3 contacts with the center, the call got dropped 3 times before I decided to give up. I surely hope Vodacom ****s off the contract with your company sooner than later.
PB
Pieter B's update08 Feb 2020, 20:28
Reviewer Update
Sorry people. Your company still stinks to heaven and back. Your so-called Call Center are the most unprofessional, and *********** people I ever had contact with. They are not interested in assisting the clients, and when the questioning gets off-text with them, they drop the call and expect the client to phone again. In my 3 contacts with the center, the call got dropped 3 times before I decided to give up. I surely hope Vodacom ****s off the contract with your company sooner than later.