REFUND QUERY

I have 4 cellphone policies with Finrite, and the payment get debited from my bank account every month on the 27th.On the 28th of June i was debited twice for each policy that i have and I called them on the 29th to notify them of the extra amount taken from my bank account and the consultant I spoke to advised me that they are aware if that problem and i will get an sms about my refund. I called on the 1st of July and I spoke with Ntombi who advised me that a request has been sent to have the extra amount money refunded back to me. No money was paid back to me until i sent an email to Jean Billings and Lloyd Mokgwasa on the 09/07/2021. Lloyd refered my query to Petunia Sithebe for assistance. Petunia never bothered herself to respond to the request. On 12/07/2021 i sent an email to all of them only to be told nonsense that if i reverse the debit orders my policy will lapse. They made the mistake now when im asking fpr my refund im been threatened. I want my refund before end of business today. Im tired of dealing with *********** staff and their manangers