refund frustrations

I took an insurance on the 30th of JANUARY 2016 at BOULDERS CELL C STORE for a HUAWEI P8 lite, I recieved my policy documents on the 25th of FEBRUARY 2016 as I read through them I realised that a BLACKBERRY Q5 was insured instead. I immediately called the call centre for them to rectify the error instead I got lame excuses and ended up cancelling the contract. I was told to send my bank statement and the billing statement of which I did inorder for my refund to be processed as the debit order had gone through. This morning I get told that I will not get my refund for reasons that are not clear. According to the policy document I have 30days to cancell and all premiums paid during this period are to be refunded of which that seem s not to apply with me. Dineo's service is very pathetic and she is very un-apologetic, it makes me wonder how you hire your staff.<br> I expect to get my refund by the end of the week and failure to do so will result in me escalating the matter to NCR. It doesnt matter how little you think the refund is, I just want my money back