Refund

I called Finrite on the 13/05/2015 to cancel my Autopage cellphone insurance and spoke to Lehlohonolo, who told me it will be cancelled after 30 days but as i called after the cut off date the last debit will be in April. I understood and agreed. On the 10/05/2015 I received a statement and insurance wasn't cancelled, I then called back and spoke to Mmapula who cancelled it, I requested they not debit my account as i've already cancelled it prior and it wasn't done, she said she can't cancel debit i should call back for a refund. i did on the 02/06/2015 and spoke to Mpho who was more helpful, she promised it will be refunded back in 7 days. On the 11/06/2015 i called them back as the money hadn't been refunded and was told it will reflect on my account by Friday 12/06/2015. As of today, the instalment debited from my account on the 25/05/2015 hasn't been given back and they are not answering their phones! I'm not happy with this at all, would like the money paid back TODAY!