Really being taken for a rite by finrite

Hi it's almost 2 months since i last lodged a complaint regarding my lost devices and in all honesty these guys are not the easiest people to deal with communication sucks if you don't make the means to follow up on the progress of your claim you'll wait in vain and eventually when you do get hold of them they either ask for extra access fees or tell you that you have to settle for a down graded device meanwhile you'll still be liable to pay whatever chargers you are still liable for on your monthly contract no discount plus of course your due monthly on your insurance charges as well and even worse no progress captured on the system or promised a tracking number with the delivery being made within 6 days and better communication