REAL LIFE INSURANCE TRAUMA!

I wish there was a 0/10 rating. My laptop was ****** on the 27th of September 2020. I've had insurance on my laptop for more than 4 years. I submitted the claim with all the required documents and information and my claims process started. On the 23rd of October I was informed that my claim will not be processed until I can submit a proof if purchase. Something I no longer have and the Vodacom Shop I purchased it from is also unable to provide me with. Yet, with my claim being refused they still deducted the premium for the insurance of the ****** laptop for this month. My emails are being ignored, no one wants to give a supervisor or managers contact details and even my communication to their escalations department has been ignored from the 23rd of October 2020. I am beyond disappointed!