Putrit service received from Finrite Administrators

What horrible service I received from Finrite Administrators. I initially made a call to Finrite where I wanted to get clarity on a cellphone repair I had asked them to make. The first consultant I spoke to was a Lindiwe , I wanted to find out about my phone claim, she informed me that there was a R500 excess fee that I was not informed about. I agreed on paying the R500 and asked Lindiwe to cancel my cellphone insurance as it was not serving it's purpose,I was paying R94 every month for 4+ years. The agent rep**** and said it was cancelled, however the following month I had discovered that the agent **** and did not cancel the insurance as I had to pay for it again. I had to call again as the matter was not resolved, I called again and spoke to a Penelope who said the system was offline and that I have to call back. I called back an spoke to a Shaz who seemed very *********** and did know what she was doing, she requested for my account number that I gave her but was unable to see my claim and spoke about a Hurricane, she then placed me on hold for several times and informed that she was asking for help from a colleague, she also said that she will call me back and did not call, I had to call back as the service was putrit and on the interim I had received a message from them stating that I must pay the excess fee within 15 days or else it will expire. This forced me now to call back, where I spoke to a Sakedi, who could not even tell me how much I should pay as I asked her numerous times, Shen then informed me that I have to submit a reassessment form so I could not understand how they could process a claim without that document as the manager at CNA informed me that she attached that reassessment form, as I wanted information and clarity the agent Sakedi hung up the phone as I was talking.