PUTRID SERVICE

I handed in my Iphone at Telkom mobile on the 21st Oct and was advised on that day that the phone would take 3 weeks to repair and that they would let me know if there is additional fees I would have to pay. After several calls to both Telkom Mobile and Finrite I decided for the umpteenth time today to call them again and spoke to a consultant who informed me that there is a fee I would have to pay in order for them to fix my phone. I advised her that after several calls and emails I sent I received no such communication of a fee to be paid. She advised that they emailed me and even confirmed the correct address but I have no such communication from them. I now been told that I have to pay the fee and then still wait for my phone to be fixed all this while im still paying insurance and a monthly installment on my phone which I fell is very unfair.

The service I received from both the company’s has been less than satisfactory and needs to be investigated as this not how you treat customers.