PROBLEMS WITH THE NEW PHONE

IN MAY I LOST MY PHONE AND I CLAIMED FROM FINRITE ADMINISTRATORS. THEY PROVIDED ME WITH ANOTHER PHONE OF WHICH AFTER A WEEK IT WAS ALREADY GIVING ME THE BELOW PROBLEMS: • CAMERA QUALITY IS VERY POOR, PICTURES ARE VERY BLURY WHEN TAKEN • WHEN I TAKE SCREEN SHOTS e.g WHATS APP CHATS AND SEND IT AS AN MMS, ONE CAN’T READ OR SEE THE MMS AS VERY ITS BLURY • PHONE GOES BLANK AND FREEZES • WHEN I SWIPE TO ANSWER AT TIMES IT FREEZES • OUT OF THE BLUE THE BACK OF THE PHONE HEATS UP • I REALLY PREFER BEING ISSUED WITH ANOTHER BRAND • NEW PROBLEM:after watching a video the phone freezes it doesn’t allow me to go exit the video screen WHEN I COMPLAINED THE FISRT TIME, THE SUPERVISOR MANDLA TOLD ME THAT THEY WONT BE ABLE TO DO ANYTHING ABOUT MY PROBLEMS BECAUSE THE DEVICE IS ALREADY OPEN&DELIVERED. WHAT A RIDICULOUS & FEEBLE EXCUSE THAT IS. I MEAN HOW ELSE WAS I SUPPOSED TO SEE OR KNOW WITH OUT OPENING THE DEVICE.

THEY THEN TOOK THE PHONE FOR REPAIRS BUT WHEN IT CAME BACK I STILL HAD THE SAME PROBLEMS AND A NEW PROBLEM ARISED. I INFORMED THEM THAT I AM NOT HAPPY WITH THE PHONE FROM THE FISRT TIME I EXPIRENCED PROBLEMS WITH IT EVEN AFTER IT CAME BACK FROM THE SUPPLIER FROM BEING FIXED.

I TOLD THEM I WANT A NEW PHONE, DONT WANT THE PREVIOUS ONE TO BE FIXED AGAIN AS I MIGHT EXPERIENCE THE SAME PROBLEMS. AND NOW THE INSURANCE COMPANY IS GIVING ME A RUN AROUND, GIVING ME FEEBLE EXCUSES THAT THEY CANT PROVIDE ME WITH A NEW PHONE WHICH IS UNACEPTABLE THEY ARE THE ONES WHO PROVIDED ME WITH A VERY FAULTY PHONE. I AM VERY UPSET AS I AM PAYING CUSTOMER.

PLEASE INTERVENE AS I NEED A NEW PHONE URGENTLY.