Premiums deducted after cancellation email

<p>I emailed finrite in November to cancel my insurance as i took a new insurance in december 2016. The mail did not bounce back and was not acknowledged. After trying numerous times to get a hold of the call centre which never answers i gave up for a month. I picked up this process in mid Jan and finally the call centre answered. They cancelled my isnurance but still debited me saying the debit order has to go through. I was told one of the supervisors will call me back but never did. i want to be reimbursed.</p>