poorer service

<p>I have been waiting for my phone to be delivered for 8 days now and having to go through the hell of calling C surance every 2nd and 3rd day of the week to found out how far is the delivery. To day after trying 4 times to get through to a agent that will help me. A guy by the name of Thuso Maseko. Who was very rude and unprofessional. Who refused for me to talk to the team leader. Which is what all the csurance agents do. C Surance agent are very rude and think they are doing clients a favor by taking calls. Cell C. Finrite and Hollard should looking the management of C Surance and process they have in place as this puts a bad name around all big businesses behind C Surance. And cell c should look into to finding a new insurance company to insure cell phone as the experience with claiming is hell on earth. This being my 3rd cliam with them and every time I need to fight with every agent there to get the job done. </p>