Poor,bad and unacceptable customer service

Today is the 9th of June and I have not yet received my device,and I am not getting straight answers.I have already spoke to 4 consultants already but none of them can assist me or explain what is going on.I am really frustrated because they have been debiting from my account for something I don't have.I am very disappointed with their bad service I mean customers and clients aren't supposed to be treated this way.I am very very angry, this kind of treatment is upsetting honestly.