poor very

for 3 consecutive months I've been following up on my cellphone claim. I gave my details to Nthabiseng m at the beginning of the call and his reply was I see you have been claiming a lot? I then first explained my story and she said that she will follow up on my claim I also told him that the amount of times I claim has got nothing to do with him and he rep**** " that's not the issue" I then told him that I'm a customer and I'm paying for the insurance and not you so don't you come tune me ****!!!!!! Would like to know what does this insurance companies think as we pay the premiums and has a right to claim!!!!!!!!!