Poor ****ty service. Unhappy phoneless customer

I So wish i was given options to choose for another insurance company when i was buying my phone.. I lodged a claim for my lost phone on the 25th November 2019. Included all the required documents in the mail. I never got an ackowledgement email from Finrite, called the number and i was on hold for over 30 minutes with no pick up.. Made a follow up on the 28th November on my email to this day i do not have any response. it has been a week now without my phone. SUch poor customer service