Poor services

I took my phone for repairs at to telkom in the 03/07/20 for repairs. Then followed up in my device in the 17th only to realise my device is still at the store. Then the courier took it on 20/07/20 and then on 29/07/20 got a qoute for bradian logistic for which I was quoted for R3 256,01. Then I called telkom and explained that I do have insurance with finrite then device was moved over to telkom. I then called finrite several time asking them to send me the access amount, when I spoke to one of your agent on 03/08/20 the told me access amount that I need to pay is Excess amount of R 3219.90 . However I questioned them why should I pay the same amount that was quoted by bradian logistics and requested that i please be send a breakdown of the cost for me to get an understanding as to how they got to that excess amount and the only time I got response when I complained on hello Peter and said they made a mistake in the calculation. I eventually paid an access amount of R2219 then I week later I spoke to a consultant from finrite follow up on the device and I was told the morning on the 28th that the device failed a pressure test and that the back camera is not working and must do a follow which I did and was told the device is ready for collection. I used the device for less than 12 days camera stopped working and I took it back to the store and spoke to Grant the floor manager, he apologized and gave me temporary device. Used the device for a week and went to follow up with Grant about the device because I never got an Job number and he explained the previous job was not closed. Then a few days later I got a new job TRJ127507 22 October 2020 which my device was again taken to braidan logistic called them eventually got a new job number that is TRJ*** on the 6th November and no communication admin plus, telkom and finrite.