Poor service which must be rated 0.0%

I have paid for my excess fee....they don't even acknowledge,I sent proof or payments numerous times but they don't even respond to my emails or take my calls.what kind of a business is this?are u even legit?and do you even know customer service?I feel that you don't respect your customers and you take them for granted.FINRITE I WANT MY DEVICE PLEASE,and the most sad part is that you debit every month,but you debit for a DEVICE which I don't even own and I have never interrupted the debit order....is it right what you guys are doing??since from March till today I haven't received any feedback....come on guys it's time u take initiative and treat you customers with respect and dignity..........I WANT MY PHONE PLEASE!!!!!