POOR SERVICE & TURNAROUND TIMES

I logged a call with Csurance for a refund after they continued to incorrectly debit my account way after my insurance policy expired and they promised this would be done in 48 hours. its now more than a month and still I havent received any payment . This week I called them on Monday the 18th of May and they promised it will be done within 48 hours . I called them again today (21 May 2015) and they said it hasnt been authorised and they cant get hold of the person to authorise it Teh call centre agents promised to call back but none of them bothered to call back. I believe this is gross incompetence at its best .Its funny how they are quick to debit your account and sign you on and when its time to deliver we do not witness the same effeciency.<br> <br> I am deeply dissappointed.