Poor Service, Passing the buck,and no feedback/response

i have submitted a claim for my cell phone on the 30th October with Telkom Finrite administrators, a call centre agent by the name of Xolile advised that a Usage data/itemised statement has been requested which takes 24-72 hours. 240 hours later a data usage is not yet obtained, Telkom Finrite does not prioritise their clients. until date my business line is still not working. I will not recommend anyone to telkom as much as they don't value their clients.