zZ
zwide Z
1 reviews | Active since Sept 2016
19 Dec 2019, 21:47
Poor service no phone from the 27th of November. Pathetic!!!!! together with Sportscene
My aunt bought a cellphone years back for her son, she logged a claim after the phone was lost.
From the 27th till date no phone has been issued. Does one need to wait the entire year to be assisted?
Such bad service!!!!!
Imei *** Surname Mhlongo MF Samsung grand prime plus Policy no IN***
Helpful (0)
Replies (2)0
Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
20 Dec 2019, 10:52Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply20 Dec 2019, 10:52
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
zZ
zwide Z's updateReviewer Update
24 Dec 2019, 14:16My aunt went in store and was only given one option to the value provided by Finrite, and she does not want the phone.
She asked the manager to add R200 cash so she can get the phone she wants,he refused and said not possible. I even phoned the Totalsports manager with his rudeness refused to even listen, he kept on saying "I'm telling you" in a high rude tone when I asked him to phone Finritehe said that will take him an hour and hung up on me.
Anyways... We have come to accepe the poor level of service when dealing with stores and claiming.
We need a cash payout in this regard, no customer is forced to purchase goods he/she does not want.
Regards
She asked the manager to add R200 cash so she can get the phone she wants,he refused and said not possible. I even phoned the Totalsports manager with his rudeness refused to even listen, he kept on saying "I'm telling you" in a high rude tone when I asked him to phone Finritehe said that will take him an hour and hung up on me.
Anyways... We have come to accepe the poor level of service when dealing with stores and claiming.
We need a cash payout in this regard, no customer is forced to purchase goods he/she does not want.
Regards
zZ
zwide Z's update24 Dec 2019, 14:16
Reviewer Update
My aunt went in store and was only given one option to the value provided by Finrite, and she does not want the phone.
She asked the manager to add R200 cash so she can get the phone she wants,he refused and said not possible. I even phoned the Totalsports manager with his rudeness refused to even listen, he kept on saying "I'm telling you" in a high rude tone when I asked him to phone Finritehe said that will take him an hour and hung up on me.
Anyways... We have come to accepe the poor level of service when dealing with stores and claiming.
We need a cash payout in this regard, no customer is forced to purchase goods he/she does not want.
Regards
She asked the manager to add R200 cash so she can get the phone she wants,he refused and said not possible. I even phoned the Totalsports manager with his rudeness refused to even listen, he kept on saying "I'm telling you" in a high rude tone when I asked him to phone Finritehe said that will take him an hour and hung up on me.
Anyways... We have come to accepe the poor level of service when dealing with stores and claiming.
We need a cash payout in this regard, no customer is forced to purchase goods he/she does not want.
Regards