Poor Service (In-store and Telephonic)

So disappointed from the service i am getting from Telkom & their Insurance administrator Finrite. I have an insured contract phone with Telkom and recently cracked my screen and currently trying to claim but it seems more complicated that deducting my money. 1. The Insurance schedule emailed doesn't open so I do not exactly know whats covered whats not, I emailed requesting for new schedule. 2. After calling Telkom and insurance several times I was advised to log the claim online, which I did but never received any acknowledgement then i decided to send more emails to both parties. I finally received feedback advising me to go to the nearest Telkom and get the cellphone assessed by to my surprise when i get to Telkom JHB i was told they do not assess phones but book them. How is it that two business partners do not know how one operates? 3. Since i am returned i do not know what should be the way forward as it is a serious mission to get hold of both parties. I am aware of fine prints that you put in your contracts but in this case i am pursuing to close or terminate this contract to avoid unnecessary stress from businesses I am paying monthly. Reference given on the email: Your Admin+ Claim No: 0***1.

Someone must please attend to this to avoid unnecessary complains from paying clients.