Poor service from Foschine and Finrite administrator

My name is Christina Letsoalo and my policy number is IN ********** 00005 On the 28th of May 2018, I sent through paperwork for my cell phone insurance claim via Foschini in boulders and I was told to wait for 3 weeks of which I did even though I was doing a telephonic follow up.

On the 19th June I decided to go staright to foschine to enquire about the state of my claim and I was told they are waiting for policy schedule of which they should have told me long time ago about the policy schedule.

I submitted that policy schedule on the 20th June and after few hours I called to check if they received my email and the call center agent said it will only reflect after 48 hour. On the 22 June I called again and they acknoledged the reciept of my policy schedule and they will load them for authorization nd it should take 48 hours. Today 26 June I called again to check only to be told to wait another 24 hours because they wanted me to confirm what is written on the affidavit. My problem is how many 48 hour must I wait to get authorization? I waited full month and am now on week 5 and still havent received positive results. Am actually disappointed becaused am paying the insurance every month.