Poor service from Finrite Administrators (Pty) Ltd

I have contacted Finrite on 14 June to enquire about my insurance on my mobile device. They informed me that when I upgraded my phone in September 2020, Vodacom never did a device changes on my existing insurance and they did not apply for insurance for my additional device.

I was very upset because I had insurance on my previous device and all they had to do was to swap it on my insurance.

I spoke to a guy called Leesum Phillips, the Claims Agent for Finrite. Explained this all to me. He then sent me forms to fill in to get the two new devices insured.

I emailed the completed documents back to him and the servicing department on 15 June.

I never got any response from him or the other department for days. I then called on 18 June where the support consultant at Finrite informed me that they haven't captured my application yet because they have a backlog.

I then emailed Leesum Phillips on 21 June to follow up on my behalf me. I haven't heard anything from anybody at this company and I am sitting without insurance on two devices.

Poor service. From Vodacom and Finrite.