Poor service for finrite insurance and foshini.

I have a cash insurance claim which I have submitted on greenacres foshini branch on Monday 5/08/2019 and have not heard anything from finrite regarding my claim. I call on Saturday 10/08/2019 to finrite asking then if they have received my documents, they Said that they have not received any documents and then I must resubmit it again I then called the store explaining to then what they have said they rep**** that they will sent it again to which I would have to wait until Monday to find out if finrite has received it. The problem is that I have to do all the calling and even if I do talk to then it's like they seem to want to process my claim. I have been paying for this insurance every month without fail just to find out its is just a waste of money. Please if any one reads this don't use finrite to insure your goods.