POOR SERVICE -FINRITE INSURANCE /RAM COURIERS

On the 11th January 2021 My mother and i submitted a claim for my cellphone, which we bought from EDGARS , through my my moms account. the phone was collected by R.A.M few days of advising us they are sending someone to collect it for repairs. I then received an sms to expect response in six days . On the 13th Jan 2021, i received an sms to pay excess which i have paid however nothing happened after. Everytime we have to follow up my mom who is 68years had to buy airtime to call Finrite claims we would be told they are still busy with it (the technician).

After few days of calling and following up , on the 25th of Jan again another sms came through that the device has been sent to the repair centre of Telkom and a gentlemen called Vincent email asking for the Job no . After providing all the numbers to him which he claimed it was incorrect , we both realised the claim was escalated to the wrong people , how it got Telkom from EDGARS FINANCIAL SERVICES /FINRITE INSURANCE to Telkom I dont know. OK mistakes do happen.

The same day again on the 27th Jan 2021, we called Finrite again me and my mom who is a pensions and Jared advised only then that the phone can not be reparable We then ordered a new phone after the options he gave me, and confirmed it will take 3-7days . On Wednesday this week now in Feb the 3rd , Jared apologised and advised she will find out waybill number to track the phone , 2021. To my suprise no is giving an update we just have to call all the time mind you the inconviniece. I dont have a cell phone in the mean time, I have had 3 deaths in the family to communicate with the family and my Collegues it was very impossible without a cell phone.

I have sent several emails to claims , still no one is responding and today i spoke to Jared again 05th Feb 2021, he advised RAM Claimed they attempted to deliver and they were unsuccessful , what i dont understand is where because the same address where the phone was collected it is the address where the new phone need to be delivered . However i was told they called 087 number which i dont know where they got it from . I Have provided my cell phone number and till now still no cell phone was delivered . Unfortunately its now 27 days I have been waiting till today from the 11 January 2021 to the 5th February . Still no trace of where the phone is and I am so dissappointed with the Service I have received its really Sad that you pay insurance thinking you are covered then this are the results , to think that i have been recommending the insurance to the family members and Collegues i really dont know . Dissapponited Client .