POOR SERVICE

Finrite does not even deserve a single star. On 26 August 2020 I sent through a ****** device claim. I have to date not received any communication with regards to claim. I send countless mails accompanied by phone calls. The phone lines are either bad or the agents cannot help. My device was ****** out of a parked vehicle, possible car jamming. Finrite requested , after a week of logging claim, that I return to venue and seek video footage of events. Which I could not do as the shopping center does not have surveillance. To my surprise , me not being an investigator to this case resulted to my claim being rejected because there was NO PROOF that my device was ******. I only found out about the rejection after I called Finrite on 14 September 2020. To date , Finrite has not called or emailed me about this nor any progress of my claim. I believe Finrite was legit going to continue debiting my account each month while I deal with their poor service. Please look into this matter and have an assessor go to the field and seek the proof they so demand. I need my device replaced.