Poor service

This is the worst customer service I have ever received in my life. These agents keep telling me my matter will be escalated and I will receive a call back. I lost my phone on the 7/12/19. I received 2 costs when I requested one. This costs schedules are completely different the amounts are so different. I went to Telkom and I was informed that finright tries to get more excess from certain clients. I do not have a device as they keep saying they will call me back. I am disappointed in the poor service this company is rendering.