Poor service delivery.

After receiving my unrepaired phone after 7 weeks due to illiterate and unprofessional staff members, I received it without my warrantee box. I wasted lots and lots of airtime and my time having to call after this company's staff members. I am still waiting on the box for weeks again now! Complaints auditor GV's customer service delivery is ridiculously poor as well. After receiving an e-mail that he received confirmation that the box was delivered, I tried contacting him, but once again there is no improvement, absolutely no professionalism, I have not been able to get hold of him and have left messages and still have not received a returning call. In addition I have received no response to my the e-mail I sent. Why would I ask for my box if I received it??? I would think I have wasted enough of my time and money due to your poor service delivery. Due to this beyond poor service I am left with an unrepairable phone as liquid damage had to be attended to ASAP. Words cannot even describe how disgusted I am with this company's service delivery.