Poor service

I am appalled by the service from 2 service providers . no1. American swiss (pmb cbd) whom I filed my claim with on the 9/07/2020 and no2. Finrite for stating that they didn't receive my claim form a week later . I mean its now exactly a week . where is my form stuck ? I went up and down police stations etc filling in affidavits etc I could of easily been exposed to the corona virus . yet I did what was required of me . Now if I hadn't emailed finrite on the 13/07/2020 ,I wouldnt of known nothing of this . I'm left with out a phone and I can't conduct my business . very poor service and I don't expect the blame to be put on covid 19 . technology cannot get the virus !