Poor service and unprofessional

I have made a claim for a lost device in November 2019, it's already two months now and I haven't received any positive feedback. Everytime when I call, Im told they are still processing my claim. This is unacceptable, because according to the contract that I signed, the claim must be processed within 31 working days. Finrite Telkom does not respect it's costumers and their rights, futhermore their behaviour is ********. Nevertheless its very difficult to get hold of their call centre. Finrite your service is poor and unacceptable, Im very disappointed and I regret insurng my device with you guys.