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Alison D
1 reviews | Active since Jul 2019
26 Jul 2019, 08:45
Poor service and no follow ups
I claimed for a replacement phone after my phone was ******. Just to be told there was a mess up on their system because they logged the my information under a different customer's details. The P20 lite that I claimed for is not on their system but instead a Samsung Galaxy Tab.
After weeks of calling them and trying to get the issue resolved, they finally confirmed there was a mess up and will resolve the issue. However, if I don't contact them, then no action gets taken. I have my job to do and can't still be doing their job as well in making sure my issue is taken care of.
Anyways, I'm still waiting for a replacement phone. Very frustrated at this point. As you don't even get a loan phone.
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Replies (2)0
Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
27 Jul 2019, 11:40 Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply27 Jul 2019, 11:40
Official
Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team
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Alison D's updateReviewer Update
31 Jul 2019, 05:55Hi there,
Please see below. This is the generic e-mail I got from your complaints team on Monday, July 29. And nothing since.
Good day
We hereby acknowledge receipt of the complaint and will investigate the matter accordingly. We will provide the required response as soon as possible after the matter has been investigated.
Please see below. This is the generic e-mail I got from your complaints team on Monday, July 29. And nothing since.
Good day
We hereby acknowledge receipt of the complaint and will investigate the matter accordingly. We will provide the required response as soon as possible after the matter has been investigated.
AD
Alison D's update31 Jul 2019, 05:55
Reviewer Update
Hi there,
Please see below. This is the generic e-mail I got from your complaints team on Monday, July 29. And nothing since.
Good day
We hereby acknowledge receipt of the complaint and will investigate the matter accordingly. We will provide the required response as soon as possible after the matter has been investigated.
Please see below. This is the generic e-mail I got from your complaints team on Monday, July 29. And nothing since.
Good day
We hereby acknowledge receipt of the complaint and will investigate the matter accordingly. We will provide the required response as soon as possible after the matter has been investigated.